We know that your pet is what is most important to you. That’s why we make filing a claim easy so you can focus on your pet’s recovery.

How do I file a claim?

  1. Once treatment has been received, you pay your veterinarian directly.
  2. Fill out the claim form and have your vet sign.
  3. Submit your claim with the itemized receipt to PetPartners via e-mail, postal mail, or fax.

Questions About Our Claims and Reimbursement Process

What is your reimbursement process?

Reimbursement of the eligible charges are reimbursed directly to you. This means No Networks; you may select any licensed veterinarian in the US and Canada.

How do you decide what is eligible for coverage?

Individual claim evaluation is based upon your veterinarian’s recommendations as well as supporting medical records. Payments are assessed on the reasonable and customary charges in your area for eligible test /treatment provided. In addition, your plan’s deductible will be applied if it has not been previously met.

How long does the claims process take?

Once we have received the information needed for your claim, we will send an Explanation of Benefits within 30 days. Our qualified insurance adjusters will process your claims quickly and efficiently. If any additional medical records are needed, they will try to contact your veterinarian directly.