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Forms and Documents

Have questions or need to file a claim?

Take advantage of the resources below or contact our Customer Care Team at 1-866-725-2747.

Claim Form

File a claim by downloading the following form, filling it out with all necessary information, and including all relevant invoices.

Submit your form by:

  • Email

  • Mail

  • Fax

DOWNLOAD

Claim Redetermination Request Form

Request a review of a previously processed claim by filling out the following form.

Be sure to include:

  • All Claim Numbers

  • Supporting Documentation

  • Your Name, Policy Number, and Pet Name

DOWNLOAD

Questions? We Have Answers!

Can I File a Claim Online?

Yes! Online submission is quick and easy for AKC Pet Insurance customers. 

Just follow these 5 simple steps:

  • Log into the Customer Portal

  • Click on the “Claims” Link in the Left-Hand Navigation Bar

  • Fill Out All Necessary Fields

  • Include All Attachments

  • Click “Submit Claim”

Can I Pay by Credit Card?

Payment can be made with any major credit card on a monthly or annual basis. Payment by check is only accepted if paying annual premium in full.


Are There Waiting Periods for Certain Conditions?

Pet insurance policies usually have waiting periods for specific conditions.

AKC Pet Insurance has the following waiting periods:

  • Injuries - 2-Day Waiting period

  • Illnesses - 14-Day Waiting Period

  • Cruciate Ligament-Related Conditions - 180-Day Waiting Period

  • Intervertebral Disc Disease (IVDD) - 180-Day Waiting Period

  • Pre-Existing Conditions - 365-Day Waiting Period (Coverage Not Available in All States)

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