Contact AKC Pet Insurance

Customer experience

Monday - Friday

8:30 a.m. - 8:00 p.m. ET

Saturday

10:00 a.m. - 3:00 p.m. ET

Sunday

Closed

Temporary Closure

Saturday, June 22

Claims & Mailing

To contact us by postal mail or to submit a claim, please us the address below:

AKC Pet Insurance c/o PetPartners
PO Box 37940
Raleigh, NC 27627-7940

Holiday Closures

New Years

December 30th-January 1st

MLK Jr. Day

January 13th

Memorial Day

May 29th

Juneteenth

June 19th

Independence Day

July 4th

Labor Day

September 4th

Thanksgiving

November 23rd-25th

Christmas

December 23rd-26th


Questions? We Have Answers!

Why Do I Need Cat Insurance?

1 in 3 pets require emergency care every year. Scrapes with playmates, slips and falls, and run-ins with household hazards can all leave pet owners contending with hefty vet bills. By providing reimbursement for certain eligible expenses, pet insurance policies alleviate some of the financial burden of owning a cat.

How Much Does Cat Insurance Cost?

Most policyholders pay an average cost of $550 - $600 annually. Your specific premium will depend on several factors, including your zip code and cat’s age. Any optional policy add-ons you select can also affect the cost of cat insurance coverage. These factors will also affect monthly premium costs:

  • Annual Benefits: Enrollees have the option to select plans with annual payouts up to $20,000 for eligible expenses. The higher the annual benefit amount, the higher the plan's premium.

  • Deductibles: Choosing a higher annual deductible means you're responsible for covering more pet care expenses before coverage kicks in. Higher deductibles typically mean lower monthly premiums.

  • Coinsurance and Reimbursement: The lower the reimbursement percentage, the lower the monthly cat insurance premium.

Do you cover mixed breed dogs or non-AKC registered dogs?

Yes! We insure purebred dogs, mixed breed dogs, and non-AKC registered dogs. Good health is not breed-exclusive.

Are any breeds or breed-specific conditions excluded?

No. AKC Pet Insurance offers equal availability to all breeds of dog and applies the same policy terms and conditions.

Can I Keep My Veterinarian?

Yes! Pet insurance works on a reimbursement basis. Policyholders can visit licensed vets of their choice anywhere in the United States or Canada.

What are Inherited and Congenital Health Conditions?

Inherited conditions are health problems that originate from genetic factors. In the case of congenital conditions, these conditions have been present since birth, though their symptoms may take years to appear.

Are Exam Costs Covered?

Standard policies don’t reimburse enrollees for examination fees. Exam Coverage, an optional policy add-on, can help cover some or all these expenses.

Are inherited conditions covered?

Yes. Policyholders have the option to purchase coverage for several heritable and congenital conditions.

Are Exam Costs Covered?

Standard policies don’t reimburse enrollees for examination fees. Exam Coverage, an optional policy add-on, can help cover some or all these expenses.

Is Routine Care Covered?

Yes. Several routine expenses and preventive care options are covered under Defender and DefenderPlus plans. These plans are not subject to annual deductibles or coinsurance payments. Instead, a schedule of benefits offers an established amount of reimbursement for each specific expense each year.

How Do I Cancel Coverage? Do I Need to Contact Customer Service?

To cancel your pet's insurance plan, contact our world-class Customer Care Team by calling 866-725-2747.

photo of two dogs nose to nose greeting each other playfully

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