Frequently Asked Questions

All major credit cards are accepted for monthly payments. Payment by check and credit cards can be used if you are paying the annual premium in full; this will also exempt you from the monthly service fee. Payments are set to automatically charge the credit card we have on file unless we hear from you.

To update contact information, payment information or to add or remove authorized users, please contact our Customer Care Team at 1-866-725-2747.

To cancel your coverage, please contact our Customer Care Team at 1-866-725-2747. There is no penalty for canceling coverage mid-policy period. Any unused premium will be refunded back to you. If you are canceling due to not being satisfied with your coverage, please contact us with your feedback. We can also look into any changes that can be made in order to better meet your needs.

In the event your pet passes away or is rehomed, please contact our Customer Care Team at 1-866-725-2747 as soon as possible to cancel your policy. Any unused premium will be refunded to you and backdated to the date the event occurred as long as you provide supporting documentation of that date.